RETURN AND EXCHANGE CONDITIONS

Return and Exchange Conditions

Select the product you want to return and the reason, and get the return shipping code.

Put the products in one package with the invoice

Ship the package with your return code and complete your free return.

Return Conditions

All products that meet the return conditions must be returned within 14 business days from the date of receiving the cargo;

''You can give your package to the contracted cargo company with your Free Return and Receiver code and invoice.''

If the product differs from the information provided on the product page, is damaged, or missing items, you can return it free of charge via the contracted courier company. You can obtain your Free Return code, which you must provide to the courier company, within 14 business days of receiving the product by clicking the "Easy Return" button on your order details page.

Products that have exceeded their normal usage limit or are damaged will not be accepted. For orders for which a company invoice is issued, a return invoice must be issued by the company when making a return.

Shipments with damaged packaging must be returned with a report kept in the presence of the cargo officer before being accepted.

What is the right of withdrawal?

Pursuant to Consumer Protection Law No. 6502 ("Law"), buyers have the right to exercise their right of withdrawal within 14 days from the delivery date, without giving a reason and without paying any shipping costs. Every institution is required to implement this law.

How to exercise the right of withdrawal?

The Consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receipt of the Product, without giving any reason and without paying any penalty. The Consumer may also exercise the right of withdrawal up to the time the goods are delivered.

The right of withdrawal period begins on the day the contract is formed for contracts relating to the performance of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts relating to the delivery of goods. However, the consumer may also exercise the right of withdrawal from the formation of the contract until the delivery of the goods. In determining the right of withdrawal period, the following applies:

a) For goods that are subject to a single order and delivered separately, the day the consumer or a third party designated by the consumer receives the last good,

b) For goods consisting of more than one piece, the day the consumer or a third party designated by the consumer receives the last piece,

c) In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or a third party determined by the consumer receives the first good is taken into account.

In order to exercise the right of withdrawal, the consumer must (i) become a member of the Website, (ii) If the Consumer is not a member of the Website, they can click on the “Order Tracking” button at the top right of the Website homepage and enter the e-mail address they used when ordering and the order number they want to cancel into the relevant boxes. Click on the “Query” button. They can then go to the returns page and select the product they want to return from the relevant order under the “Easy Return” heading and the reason for return. They can sign the e-invoice printout of the product/products using the Free Return shipping code provided by the Seller and send it to the return address. (iii) You can contact customer services via the phone number in the Seller Contact Information section of this information form and follow the instructions provided to you, or (vi) You can make a clear notification of withdrawal via our e-mail address, contact address, telephone or fax number by filling out the sample withdrawal form in Annex-1.

The consumer must return the product within 10 (ten) days from the date of exercising the right of withdrawal, depending on the method chosen. The product, along with its invoice, the product box, packaging, any standard accessories, and any other products gifted with the product, must be returned complete and undamaged, all packaged together in a single package. The consumer is not responsible for any changes or deterioration that occur if the product is used as usual in accordance with its operation, technical specifications, and operating instructions during the withdrawal period. Accordingly, if any changes or deterioration occur due to failure to use the product in accordance with its operation, technical specifications, and operating instructions during the withdrawal period, the consumer may lose their right of withdrawal.

As long as the consumer sends the Product to be returned via the cargo companies contracted by the SELLER, the return shipping cost belongs to the SELLER.

Within 14 (fourteen) days from the Consumer exercising their right of withdrawal, all payments made by the Consumer for the relevant Product, including any Product delivery costs (provided that the product is returned via the carrier specified by the SELLER for return), will be refunded to the Consumer in accordance with the payment method used at the time of purchase, without any cost or liability to the Consumer. In transactions made by credit card, the refund of the Product price to the bank will be processed by the SELLER and will be reflected in the Consumer's account after the relevant bank's refund processing processes are completed.

If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

Notice of Withdrawal

Withdrawal notifications can be sent to the Seller using one of the following options:

• If the consumer becomes a member of the Website, By going to the My Orders page and selecting the product in the relevant order that you wish to return and the reason for return under the "Easy Return" heading, you will send your notice of withdrawal to the Seller.

• If the Consumer is not a member of the Website, he/she will click on the "Order Tracking" button located at the top right of the Website's homepage, then in the window that opens, enter the e-mail address he/she used when placing the order and the order number he/she wishes to cancel into the relevant boxes, click on the "Query" button, then go to the return page and select the product he/she wishes to return and the reason for return under the "Easy Return" heading, and send the notice of withdrawal to the Seller.

Cases in which the right of withdrawal cannot be exercised

According to the legislation, the Consumer does not have the right of withdrawal in the following cases:

• In contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the Seller (e.g. products in the jewelry, gold and silver category);

• In contracts regarding the delivery of goods that are prepared in line with the Buyer's wishes or clearly in line with his personal needs, are not suitable for return due to their nature and are in danger of rapid deterioration or have a possibility of expiration;

• In contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons;

• In contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature;

• In contracts regarding books, audio or video recordings, software programs and computer consumables offered in material form, provided that protective elements such as packaging, tape, seal, package are opened by the buyer;

• In contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement;

• In contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the evaluation of free time for entertainment or recreation purposes that must be made on a specific date or period;

• In contracts regarding the performance of services related to betting and lottery;

• In contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period; and

• Contracts for services performed instantly in electronic environment and intangible goods delivered instantly to the consumer (such as coupons).

• The right of withdrawal cannot be exercised in respect of goods or services excluded from the scope of the Distance Contracts Regulation (foodstuffs, beverages or other daily consumption items delivered to the Buyer's home through the Seller's regular deliveries and services in areas such as travel, accommodation, restaurant business and entertainment sector).

• In cases where the right of withdrawal is exercised for all or part of the ordered products (if any, exercised by the Consumer), if the minimum purchase amount falls below the SELLER's free shipping (delivery) campaign as a result of the right of withdrawal, the entire delivery and shipping fee not collected within the scope of the campaign will be deducted from the amount to be refunded to the Consumer. In cases where the Consumer has paid a delivery and shipping fee, this fee will be refunded in full to the Consumer.

• Any other products gifted with the product must be returned complete and undamaged, packaged in a single package. The consumer is not responsible for any changes or deterioration that occur during the withdrawal period, provided the product is used in accordance with its operation, specifications, and operating instructions. Accordingly, if the product is altered or deteriorated due to failure to use the product in accordance with its operation, specifications, and operating instructions before the withdrawal date, the consumer may lose their right of withdrawal.

The current rules and conditions applicable to the SELLER and the Consumer regarding transaction security, data protection, confidentiality, processing and use, and commercial electronic communications on the WEBSITE are presented to the Consumer as follows. The Consumer may contact the SELLER at any time through the specified communication channels to inquire about these matters.